The key codes only show expired, invalidate or show 'Incorrect License Key' if you're entering the key code wrong, or:
- don't have the correct version of the plugin installed,
- using an unsupported OS,
- have a corrupted plugin installation,
- using something other than a key code like a product ID,
(product IDs look like this XXXX-XXXX-XXXX-XXXX) - picking up leading and/or trailing spaces when you copy/paste the key code,
- using the key code for the wrong product.
IMPORTANT: You CAN'T use the Photoshop Portraiture key code in Lightroom or vice versa as each product has a separate key code. All of our key codes for plugins are 32 alphanumeric characters, all capital letters, with no O's (ohs), only zeroes, and no spaces or hyphens.
You can copy/paste the key code into TextEdit (Mac) or Notepad (Windows) and then copy it from there into the license field making sure you don't pick up any extra characters. Make sure in Mac TextEdit to select Format > Make Plain Text...Ok before you copy/paste the key code into the license field.
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